Return & Refund Policy

At Styltick, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and guidelines for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.

Cancellation

You may cancel your order at any time before it has been shipped. To cancel an order:

• Log in to your account and navigate to "Order History"
• Select the order you wish to cancel
• Click the "Cancel Order" button

If your order has not yet entered the shipping process, we will process a full refund to your original payment method within 1-3 business days. You will receive a confirmation email once the cancellation is complete. Please note that orders that have already been packaged or shipped cannot be canceled.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return:

• The item must be unused and in its original condition
• All original tags and packaging must be intact
• You must provide proof of purchase (order number or receipt)

To initiate a return, please contact our customer service team using the information provided in the "Contact Us" section below. We will provide you with return instructions and a return authorization number. Returns without authorization may experience processing delays.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refunds

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

Please note:

• Shipping costs are non-refundable unless the return is due to our error
• Gift cards and final sale items are not eligible for refunds
• Refund processing times may vary depending on your financial institution

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please take the following steps:

1. Check your bank account again (some banks require additional processing time)
2. Contact your credit card company as processing times vary among issuers
3. If you've completed these steps and still haven't received your refund, please contact us using the information below

We will investigate the matter and work with you to resolve any issues promptly. Please have your order number and refund confirmation email ready when contacting us about missing refunds.

Contact Us